General Terms and Conditions of Sale
Confirmation of any order implies full acceptance of these General Terms and Conditions of Sale, as well as the Privacy Policy available on the website of Madeira Rosa Interior Design Unipessoal, Lda.
1. Scope
These Terms and Conditions govern the distance selling of products and provision of services in Portugal, in accordance with Decree-Law No. 24/2014 of 14 February. Their purpose is to ensure that customers receive all relevant information before entering into a contract.
2. Seller Identification
Seller: Madeira Rosa Interior Design Unipessoal, Lda
Registered Office: Avenida das Lagoas, No. 4, 4730-303 Vila Verde, Portugal
Portuguese Corporate Tax Identification Number (NIPC): 515 604 780
3. Products
The images and descriptions presented in the online catalogue aim to represent the products as accurately as possible. Minor variations may occur due to natural materials, manufacturing processes, or handcrafted finishes. All relevant information regarding the characteristics of each product is duly provided.
4. Pricing
4.1. Prices displayed in the online catalogue include VAT at the applicable legal rate.
4.2. Prices may be updated at any time. The price displayed at the time the order is placed shall apply.
4.3. Madeira Rosa Interior Design Unipessoal, Lda shall not be held liable for computer, manual, technical, or other errors resulting in changes to product prices, shipping or delivery charges, including discount values. Responsibility for any resulting price differences shall rest with the customer.
4.4. If a purchase order is deemed invalid or cancelled for any reason, the customer will be notified by email so that a new purchase may be made.
5. Delivery Times
5.1. The estimated availability and delivery timeframe for each product will be indicated at checkout and confirmed by email.
5.2. Products in stock will generally be delivered within an estimated period of 15 days.
5.3. Products that are not in stock will be delivered once the final item in the order has arrived at the warehouse.
5.4. Orders to the Autonomous Regions of the Azores and Madeira are subject to prior assessment and must be requested by emailing id@madeirarosa.com. Delivery times may be longer due to the logistical requirements associated with shipping to these regions.
5.5. In the event of circumstances reasonably preventing delivery, the customer will be informed of a revised estimated delivery date.
6. Electronic Invoice
The invoice will be sent in digital format to the email address provided by the customer at the time of purchase.
7. Delivery Service
7.1. Madeira Rosa Interior Design Unipessoal, Lda provides a home delivery service, excluding assembly, subject to the applicable delivery charge. For deliveries to the Autonomous Regions of the Azores and Madeira, shipping costs and logistical feasibility are subject to prior assessment and will be quoted upon request. If assembly is required, it must be requested in advance by emailing id@madeirarosa.com, so that a separate quotation can be provided.
7.2. Once payment has been confirmed and the products are available, delivery will be scheduled, with an estimated timeframe of 15 days. If the proposed delivery date is inconvenient, an alternative date will be agreed upon.
7.3. The delivery service does not include hoisting products through windows or balconies, wall or ceiling installations, electrical work, or the assembly of any products.
7.4. Customers are responsible for checking product dimensions in advance. Any difficulties or inability to move products through doors, lifts, staircases, corridors, or within the delivery location shall be the sole responsibility of the customer.
7.5. In the event of circumstances reasonably preventing delivery, the agreed delivery date may be changed without liability on the part of Madeira Rosa Interior Design Unipessoal, Lda.
7.6. Retention of Title: Ownership of the product(s) shall only be transferred to the customer once full payment has been received and the order has been delivered.
8. Cancellation and Returns Policy
8.1. Madeira Rosa Interior Design Unipessoal, Lda provides all necessary information before purchase. Returns of products specifically ordered for the customer are not accepted. Only products in stock may be returned, subject to the conditions outlined below.
8.2. Customers have a statutory period of 14 days from receipt of the products to exercise their right of withdrawal.
8.3. The withdrawal request must be accompanied by a copy of the invoice and submitted by email to id@madeirarosa.com or by post to:
Madeira Rosa Interior Design Unipessoal, Lda
Avenida das Lagoas, No. 4
4730-303 Moure - Vila Verde
Braga, Portugal
8.4. Upon receipt of the withdrawal request, a return document will be issued. Products must be returned within 14 days, by prior appointment, to the same address.
8.5. Returns will only be accepted for products that meet the following conditions:
Unused and showing no signs of use.
Unused and showing no signs of use.
In their original packaging.
With all original labels intact.
Free from damage or deterioration.
8.6. The condition of returned products will be inspected upon arrival at the warehouse.
8.7. Products that do not meet the conditions described above will lose their eligibility for withdrawal.
8.8. Return shipping costs are the responsibility of the customer.
8.9. Following verification of compliance with the return conditions, a refund of the value of the goods (excluding shipping costs) will be issued within a maximum of 14 days.
8.10. Refunds will be processed using the original payment method, unless otherwise agreed.
8.11. Each product will be considered individually for return purposes.
8.12. Each product will be considered individually for return purposes.
8.13. Cancellation of an individual product does not affect the validity of the remaining items in the order.
8.14. Returns of food products are not accepted.
8.15. If delivery remains impossible six months after the first delivery attempt, Madeira Rosa Interior Design Unipessoal, Lda may dispose of the products without any obligation to issue a refund.
9. Warranty
The statutory warranty applicable to consumer goods shall apply.
10. Complaints
10.1. If any non-conformities are identified at the time of delivery, the customer must contact id@madeirarosa.com.
10.2. Any subsequent complaints submitted within the warranty period must also be sent to the same email address.
10.3. If the complaint falls within the scope of the warranty, the product will be repaired or replaced with another product of equivalent value.
10.4. Natural variations in materials such as wood, bamboo, stone, leather, resin, or similar materials, as well as changes resulting from ageing, are not considered defects.
10.5. Madeira Rosa Interior Design Unipessoal, Lda shall not be held responsible for normal wear and tear, improper use, or inadequate maintenance.
10.6. Refunds for returned products will be processed following inspection and using the original payment method, unless otherwise agreed.
11. Personal Data Processing
For detailed information regarding the collection and processing of personal data, please refer to the Privacy Policy available on the website.
12. Customer Support
For any questions or further information, please contact:
id@madeirarosa.com
13. Alternative Dispute Resolution
In the event of a dispute, customers may refer the matter to the following Alternative Dispute Resolution (ADR) entities:
Lisbon Consumer Dispute Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa)
Porto Consumer Dispute Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo do Porto)
Last Updated: 24 November 2025